Privacy Policy
We take privacy very seriously. The information you provide when you add your identification document is governed by our Privacy Policy. It is transmitted to us, as well as to our third-party databases, via an encryption system. This is the same secure system used by websites to transmit credit card numbers. Our partners databases handle this information in accordance with our contractual agreements.
The storage of your personal information is governed by our Privacy Policy, which demonstrates our commitment to protecting it.
Information Security
To answer the question of whether users personal information is secure, we say yes, it is. Security is our top priority here at Luggin. We work with a secure payment processor to protect your bank account and personal information.
We encourage you to take the necessary precautions to secure your phone and computer. In the unlikely event that a third party gains access to your Luggin account, only the last four digits of your bank account or card number would be visible to them.
Your real name, phone number, and delivery information are only accessible once payment has been made.
Security Tips
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Do not disclose private information such as full names, addresses, phone numbers, or bank details during conversations with other members.
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Do not respond to any spam or fraudulent emails containing phishing messages about your activity or account on Luggin.
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If someone sends phishing messages or harasses you, report it immediately.
Information Processing
By providing identification information, you help strengthen trust within the Luggin community. It also helps improve security on the platform, fight fraud, and more.
At Luggin, we use this information to protect travelers and shippers. It allows us to verify the identity of each person and effectively combat fraudsters.
Information Sharing
When permitted by law, we may be required to provide identifying information from your identification document to our service providers, banks, or law enforcement or judicial authorities. This allows us to carry out checks and ensure compliance with legal obligations.