Subscription: refers to the contract to which the User subscribes free of charge in order to benefit from the services offered by Luggin.

Application: refers indifferently to the mobile application and/or the web application.

Mobile Application: refers to the Luggin mobile application developed and provided by Luggin, available for download on the following mobile application platforms: AppStore for iOS, Google Play for Android, where the Services are offered.

Web Application: refers to the Luggin web application developed and provided by Luggin, available on the Website, where the Services are offered.

Luggage: refers to the belongings and other personal items, in kind, accompanying the Passenger during their journey.

Once their account is created, the User can use the Application.

Mandatory information in the Application is marked with an asterisk.

The payment of the Luggin Associated Insurance fee is made directly via mobile according to the payment methods provided on the platform.

Consequently, the User agrees to read and comply with the general insurance terms and conditions.

Luggin is solely responsible for the payment process and procedures in accordance with the predefined conditions. Any request for refunds or inquiries related to insurance payments must be addressed to Luggin.

Luggin is not responsible for transactions made via the App Store and Google Play.

The User who has subscribed to Luggin Insurance acknowledges having received all the information related to the services offered on Luggin, particularly the different Luggin Insurance plans available on the Application, before subscribing, and that the offer of these services complies with the required standards for remotely provided services, especially via the Internet.

A User who has subscribed to Luggin Insurance on the web Application must first contact Luggin for any request via the email address: contact@luggin.fr.

A Sender who withdraws more than twenty-four (24) hours before the scheduled departure time will be refunded the service cost, minus the booking fees.

A Sender who withdraws less than twenty-four (24) hours before the scheduled departure time, who in no case can claim a refund of the booking fees, will be refunded fifty percent (50%) of the service cost.

A Sender who made their reservation within twenty-four (24) hours before departure and withdraws within thirty (30) minutes of booking will be refunded the service cost, minus the booking fees.

A Sender who, by their actions, has prevented the delivery of the Baggage or Parcels to the Traveler, and consequently their transport, will remain liable for the full service cost and booking fees and will not be entitled to any refund.

The Sender is entitled to a full refund of the service cost and booking fees if the service is not carried out due to the Traveler’s withdrawal or the cancellation of the trip by the Carrier.

In general, Luggin cannot be held responsible for any unforeseeable and/or indirect damage suffered by the User, such as, but not limited to, loss of profit, loss of opportunity, loss of income, data, any financial or commercial loss, business disruption, or any intangible damage such as reputational harm.

Luggin cannot guarantee that the Application will precisely meet the User's expectations or that no errors will occur during its use. Luggin does not guarantee the reliability or accuracy of the information on the Application or its suitability for the User's specific purposes.

Luggin cannot be held liable for (i) any improper use of the Application by Users or any other third party, or (ii) content provided by Users within the Application.

If Luggin's liability is sought by a third party due to a User's breach of the Terms of Use, Luggin may seek indemnification from the User.

Luggin cannot be held responsible for transmission difficulties or, more generally, any disruptions in telecommunications and Internet networks. It is the User's responsibility to have the necessary skills and means (at their own expense: internet access, phone subscription, etc.) to access the various services. In any case, access to the Application is under the User's sole control and responsibility.

Luggin's liability cannot be engaged in case of loss or damage suffered by the User or any third party due to failure (i) to access the Application, (ii) of the Internet network, (iii) of telecommunication means, and (iv), more generally, of any event not directly and/or exclusively attributable to Luggin or any force majeure event as defined by French court jurisprudence.

Luggin reserves the right to temporarily suspend access to the Application or any part of the services provided through it for reasons beyond its control or technical reasons, including the need to update, modify, or maintain the services, and generally for any other technical or organizational reasons, without its liability being sought in this regard.

Luggin reserves the right to make modifications, improvements, and/or developments to its Application or the terms of access to services, particularly in technical aspects, with the understanding that any evolution will only be in the direction of enhancing the service offering.

Furthermore, Luggin reserves the right to permanently or temporarily discontinue one or more services available on the Application, subject to prior notice where applicable, without any compensation for the User and without its liability being sought in this regard.

The User holds the intellectual property rights to the Content published on their Account and/or guarantees having obtained all rights from the intellectual property holders prior to publishing the Content on their Account.

By publishing Content on their Account, the User acknowledges that the Content will be accessible to associated Users.

By publishing Content on their Account, the User expressly grants Luggin the right to reproduce, represent, adapt, distribute, and, if necessary, modify the Content to account for technical constraints, exclusively for the following purposes:

• Publication on the Application (particularly in the news feed accessible to associated Users only),
• Editing and printing files.

This transfer is granted for the duration of the intellectual property rights, insofar as the Content may be saved by Users, which the User expressly authorizes. It is however specified that the Content is deleted when the Account is deleted.

This transfer is free of charge and granted for France.

The data whose collection is mandatory for creating an Account and/or using the Services is marked with an asterisk on the Application.

Luggin may collect and process the following personal data, either as a data controller or as a processor:

• Users: First Name, Last Name, email address, preferred language, phone number, photograph;
• Technical and connection data related to the Account (IP Address, Connection Logs);

Sensitive Data

As part of the use of the Application, Luggin recommends not to transmit sensitive data (e.g., information concerning racial or ethnic origin, religious opinions, health).

In the event that the User transmits sensitive data as part of Requests or private chats, the User expressly consents to the collection of such data by checking the box provided for this purpose during Account creation.

The User is informed that they can withdraw their consent at any time, which will result in the deletion by Luggin of all the Content published by the User, private chats, and the content of Requests (but not the subject of Requests which contains no personal data). The User is also informed that they can withdraw their consent at any time and delete comments they have posted by clicking on "delete."

Cookies.

Recipients

User Data: Luggin and the Data Controller are the only recipients of the data collected. However, the User acknowledges that data related to the User (name, last name, photo if applicable) will be accessible to all Users as long as the User is registered and using the Application. All this data can be modified by the User at any time via the Application.